For families
If you are arranging care for someone you love
Most people who call us have never arranged care before, and are doing it at a difficult moment. Here is exactly what happens, so there are no surprises.
How arranging care works
Step 1
You call and we talk it through
No forms first. A conversation about what happens on a normal day now, what has changed, and what is getting hard. If we are not the right service we will say so and try to point you somewhere better.
Step 2
We visit and assess together
We come out to see you and the person who needs support. We complete a risk assessment with them, not about them — identifying where the real risks are and agreeing how to reduce them without taking away choices that matter.
Step 3
We write the support plan with you
The plan says what happens, when, and who does it. The person being supported is at the centre of it, and family are involved where that is what they want.
Step 4
The same faces turn up
Continuity is the part families tell us matters most. We keep the team around a person as consistent as we can, so nobody has to explain themselves again every week.
Step 5
We review it, because things change
Needs move. The plan moves with them. You do not have to wait for a review to ask for something to change — call us.
If you are the one doing the caring
Our sitting service exists so you can have a few hours back
A lot of the people who ring us are unpaid family carers who have not had an afternoon to themselves in months. The sitting service is simply this: one of our care team sits with your relative, on a plan you have agreed, so you can go out.
It can be regular or occasional. All our care staff are fully trained and hold a current Disclosure and Barring Service certificate.
In their own words
Twenty messages from families, 2017 to this year
These are printed exactly as they were sent to us, newest first. We have not added names to them, because they were written as private thank-you messages rather than reviews.
June 2026
“I am extremely happy with the support provided and wanted to thank Bspoke.”
June 2026
“I have no complaints and think everyone is lovely.”
April 2026
“As always thank you for everything you and your staff do.”
February 2026
“Thank you for all of your help over the years.”
August 2025
“My sister loves her care workers from Bspoke and I trust them all implicitly with her care.”
May 2025
“Please accept our sincere thanks for what you have done for both mum and dad over the years. It kept them at home.”
April 2024
“Thank you very much for all the wonderful care you give us.”
March 2024
“The service given by Maddie and the team is very very good.”
November 2023
“Bspoke are incredible with my sister. I wouldn’t know what to do without Bspoke. Thanks to Zoe and the Team for everything.”
November 2023
“Excellent Care Service, very kind and supportive. I trust all of the staff to look after the wellbeing of my mother.”
July 2022
“Zoe, Thank you to you and your wonderful team of carers for the great care they have all provided to my father. You should be very proud of your staff.”
July 2022
“Bspoke really stepped up and was brilliant. Would recommend Bspoke to anyone.”
July 2022
“Thank you to you and your wonderful team for the great care they have provided. Excellent professionals that go the extra mile. Person centred care at his best.”
November 2021
“Once again thank you all the care you gave my dad. Without it he would have not got his wish to stay at home.”
July 2020
“What an excellent service we received from Zoe Husband at “Bspoke social care”!! Without Zoe – it could have been a much more unfavourable outcome for my mum and all her family. We are so grateful for her experience and determination for the best care for someone who needs help..... but has no voice!”
December 2017
“May I take this opportunity to once again thank you and your team for the care given to my father to enable him to have his wish of staying in his own home, he really appreciated this and was very thankful for it.”
Undated
“Merry Xmas to you and your fantastic team and thank you for all you do for mum.”
Undated
“Thanks again for all the help you and your team gave to mum which helped her stay where she wanted to be…in her own home.”
Undated
“Just a thank you for being so good with my dad. Everyone has been lovely and he now looks like my dad again.”
Undated
“Thank you so much Zoe – we will never forget you.”
20 messages received between December 2017 and June 2026.
How to check us out for yourself
You should not have to take our word for any of this. The Care Quality Commission inspects us independently and publishes the result. Here is our last one, in full.
- Overall
- Good
- Safe
- Good
- Effective
- Good
- Caring
- Good
- Responsive
- Good
- Well-led
- Good
Inspection report published 14 April 2025. Read the full report on the CQC website.
Ask us anything, including the awkward questions
What it costs, what happens if it is not working, what we do if someone refuses help. Families ask us all of these and we would rather answer them now than later.